Question 1

Where is UrbanSteps located?

Accepted Answer

UrbanSteps is based in New Multan, Pakistan.

Question 2

Does UrbanSteps offer custom-made shoes?

Accepted Answer

Yes. Customers can submit their preferred design, size, colour, material and fitting requirements through the custom-order page or WhatsApp.

Question 3

Where does UrbanSteps deliver?

Accepted Answer

UrbanSteps currently delivers across Pakistan except Khyber Pakhtunkhwa (KPK).

Question 4

Who is the owner of UrbanSteps?

Accepted Answer

UrbanSteps is owned by Ali Qureshi.

Question 5

How can I order custom-made shoes?

Accepted Answer

Fill the custom order form on this website or message us on WhatsApp. We confirm the design, material and price before starting.

Question 6

What information is required for a custom order?

Accepted Answer

Your preferred style, material, colour, sole, size or measurements, and any reference images.

Question 7

Can I send a reference image for custom shoes?

Accepted Answer

Yes. Customers can upload reference images through the custom-order form, or send them on WhatsApp.

Question 8

How do I select my size?

Accepted Answer

Use the size guide on the product page, or share your foot length and width on WhatsApp and we will advise the best fit.

Question 9

Can I request a specific colour or material?

Accepted Answer

Yes, subject to availability. Share your requirement and we will confirm before production.

Question 10

How long does a custom order take?

Accepted Answer

Production time depends on the design and material. The exact timeline for your pair is confirmed when your order is processed.

Question 11

What payment methods are available?

Accepted Answer

Available payment options are shown at checkout and confirmed with you before your order is processed.

Question 12

Can I exchange a ready-to-wear product?

Accepted Answer

Unused ready-to-wear shoes in original condition can be reviewed for exchange. Exchange terms are confirmed when your order is processed.

Question 13

How can I contact UrbanSteps?

Accepted Answer

You can call or WhatsApp UrbanSteps at 0312-1600686 or email urbanstepsofficials@gmail.com.

Frequently Asked Questions