Question 1

Where is UrbanSteps located?

Accepted Answer

UrbanSteps is based in New Multan, Pakistan.

Question 2

Does UrbanSteps offer custom-made shoes?

Accepted Answer

Yes. Customers can submit their preferred design, size, colour, material and fitting requirements through the custom-order page or WhatsApp.

Question 3

Where does UrbanSteps deliver?

Accepted Answer

UrbanSteps currently delivers across Pakistan except Khyber Pakhtunkhwa (KPK).

Question 4

Who is the owner of UrbanSteps?

Accepted Answer

UrbanSteps is owned by Ali Qureshi.

Question 5

How can I order custom-made shoes?

Accepted Answer

Fill the custom order form on this website or message us on WhatsApp. We confirm the design, material and price before starting.

Question 6

What information is required for a custom order?

Accepted Answer

Your preferred style, material, colour, sole, size or measurements, and any reference images.

Question 7

Can I send a reference image for custom shoes?

Accepted Answer

Yes. Customers can upload reference images through the custom-order form, or send them on WhatsApp.

Question 8

How do I select my size?

Accepted Answer

Use the size guide on the product page, or share your foot length and width and we will advise. (Placeholder — owner to confirm final guidance.)

Question 9

Can I request a specific colour or material?

Accepted Answer

Yes, subject to availability. Share your requirement and we will confirm before production.

Question 10

How long does a custom order take?

Accepted Answer

Timeline is confirmed per order on WhatsApp. (Placeholder — owner to set the standard timeline.)

Question 11

What payment methods are available?

Accepted Answer

Payment options are confirmed at checkout. (Placeholder — owner to confirm available methods.)

Question 12

Can I exchange a ready-to-wear product?

Accepted Answer

Exchange terms are shared at the time of order. (Placeholder — owner to confirm exchange policy.)

Question 13

How can I contact UrbanSteps?

Accepted Answer

You can call or WhatsApp UrbanSteps at 0312-1600686 or email urbanstepsofficials@gmail.com.

Frequently Asked Questions