Exchange & Returns
Our approach to exchanges for ready-to-wear and custom-made footwear. Terms below are editable placeholders confirmed by UrbanSteps at the time of order.
Ready-to-Wear Exchanges
Exchange requests for unused ready-to-wear shoes in original condition are reviewed case by case. (Placeholder — owner to confirm the window and conditions.)
Custom-Made Orders
Custom pairs are prepared to your specific design and measurements, so they are treated differently from ready-to-wear items. Any fitting concerns are discussed directly with us.
How to Request
Message UrbanSteps on WhatsApp at 0312-1600686 with your order ID and photos, and we will guide you.